I found the Grand Hotel Amrath Amsterdam to be a mix of charm and frustration. The historic features and spacious rooms were appealing, but several aspects fell short of my expectations, especially given its five-star rating. The location is excellent for exploring the city, yet some services, particularly housekeeping and dining options, left much to be desired.
Rooms
6.0
The room was nicely sized and clean, though I was disappointed by the lack of a view despite being upgraded. It felt a little dated, and there were some practical issues like noisy ventilation.
Service
6.0
While the front desk staff were helpful and polite, the overall service could have been more attentive, especially concerning the late housekeeping.
Location
8.0
The hotel's location is fantastic, making it easy to get to key attractions and public transport. This was definitely a highlight of my stay.
Dining
5.0
Breakfast was quite average and not in line with five-star standards; it felt more like a chore than a pleasure, and the dining options could use a boost.
Facilities
5.0
The wellness facilities seemed promising, but they were not well-maintained, and I didn’t find them enjoyable during my stay. Plus, the lack of air conditioning was a real drawback.
Oscar
United Kingdom,
March
2025
7.2/10
During my stay at the Grand Hotel Amrath Amsterdam, I appreciated the stunning architecture and the complimentary amenities. However, the service issues, particularly with room assignments and electronic locks, diminished my overall experience. The breakfast buffet offered a great variety, but I encountered some staff unfriendliness, which was disappointing.
Rooms
6.0
My first room was warm, with a ground-floor window that offered little privacy. The replacement room, while facing away from the sun, had an outdated electronic lock that took several reminders to fix.
Service
5.0
Service was hit-or-miss. While some staff were helpful, I faced unfriendliness from the concierge and had multiple issues with room preparation and key access.
Location
8.0
The hotel's location is excellent, being a short walk from central attractions and providing easy access to public transport, making it ideal for exploring Amsterdam.
Dining
7.0
The breakfast buffet had a wonderful selection (the cheese-topped grilled tomatoes were a standout), but I found the breakfast service to be a bit lacking.
Facilities
5.0
While the amenities like free drinks and the spa were nice touches, the hotel was under renovation, impacting the overall ambiance.
Luna
United Kingdom,
March
2025
7.0/10
My stay at the Grand Hotel Amrath Amsterdam was quite the experience. The hotel's unique architecture and spacious rooms added to its charm, but I encountered some issues with housekeeping which affected the overall enjoyment of my visit. The location was ideal for exploring Amsterdam, and the staff, while generally attentive, had some inconsistent service moments that could be improved.
Rooms
8.0
The room I stayed in was large and beautifully designed with art deco touches, but it needed some maintenance like better fitting for the shower door. Overall, the comfort levels were high.
Service
6.0
While most staff members were polite and helpful, I did experience a rude interaction at the bar that left a negative impression. Additionally, my requests for housekeeping were not always fulfilled timely, which detracted from the experience.
Location
9.0
The hotel’s proximity to Amsterdam Central Station made it easy to explore the city and nearby attractions, making it a very convenient location for my travels.
Dining
6.0
I found the dining options a bit underwhelming considering their price. The breakfast, while included in my rate, wasn't worth the additional cost if purchased separately.
Facilities
7.0
The hotel had lovely spa facilities, although not all were operational during my visit. Overall, the amenities like the complimentary minibar and good-quality toiletries were appreciated.
Cameron
United Kingdom,
February
2025
7.4/10
I just wrapped up a three-night stay at this intriguing hotel. The location is pretty sweet, with easy access to tons of attractions. The room was spacious, and I loved the complimentary minibar, but there were a few hiccups with cleanliness that really affected my overall experience.
Rooms
8.0
My room was quite large, with a comfy bed and a decent bathroom. I appreciated the minibar stocked with drinks, but the lack of sufficient wardrobe space was a bit of a bummer.
Service
6.0
Most staff were friendly and professional, which was nice to see. However, I encountered some issues with housekeeping, as my room wasn't cleaned at a reasonable time on a couple of occasions.
Location
9.0
The hotel’s location is excellent, being just a short walk from the train station and close to major attractions. It was super convenient for exploring Amsterdam.
Dining
5.0
I wasn’t impressed with the on-site dining experience. The menu had limited choices and the quality didn't meet my expectations for a hotel of this caliber. Breakfast wasn't great, either.
Facilities
6.0
The spa had a warm pool and some nice features, but it wasn't quite as luxurious as I hoped. Having only three loungers felt a bit underwhelming during my visit.
Joshua
United Kingdom,
November
2024
5.6/10
I had a mix of good and bad experiences at the Grand Hotel Amrath Amsterdam. The location was excellent, perfect for hopping onto trams and exploring the city, but I was disappointed by the outdated interiors and soundproofing issues between rooms. The staff were generally helpful and friendly, but I did run into some frustrating moments with room changes. Overall, it has potential but needs some serious upgrades.
Rooms
6.0
The room I first got was spacious and bright, but the second room was tiny and dark, which was a letdown. Also, the decor felt outdated, and there were issues with maintenance, like a tiny shower and noisy ventilation.
Service
7.0
Staff were attentive and did their best to handle my concerns, especially when I had noise issues and needed a different room. However, communication could've been smoother regarding room availability and upgrades.
Location
9.0
I loved the location as it was near Amsterdam Central, making it easy to explore nearby attractions and catch public transport. It felt like a nice balance of being away from the noise but still conveniently accessible.
Dining
8.0
The breakfast spread was pretty solid, with a nice selection to kickstart the day. It could've been more efficient with restocking, but overall it was a good experience.
Facilities
7.0
The hotel had some nice amenities like a spa, although I didn't fully get to enjoy them. I heard they have a lovely swimming pool and wellness options, which are great for relaxation after a day of exploring.